The same FAQs every day
Your staff answer the same 80% of standard questions every day — shipping, hours, prices, status, returns.
We build AI chatbots that answer your customer questions around the clock, structure FAQs, and hand off seamlessly to your team — multilingual (DE/EN/HU), GDPR-compliant, productive in 6–10 weeks.
Your staff answer the same 80% of standard questions every day — shipping, hours, prices, status, returns.
Evenings, weekends, holidays — anyone asking waits until Monday or goes to the competition.
Your staff search for answers in SharePoint, Confluence, PDFs — instead of working.
You have clients in DACH and Hungary — but no team covering all languages 24/7.
Not a generic FAQ widget — a chatbot that knows your data, speaks your tone, and knows when to hand over to a human.
We build with leading language models (Claude, GPT) or locally hosted open-source models — depending on data protection requirements, latency, and budget. Your knowledge base (Confluence, SharePoint, PDFs, website) is semantically indexed so the bot answers with citations.
Implementation follows our 4-phase model: discovery, architecture, pilot, handover. You know at each phase end whether to proceed.
Which use cases? Which data? Which platforms? We define the concrete scope.
Week 1–2Model selection, knowledge base, prompt engineering, integrations with your tools.
Week 3–5Testing with real queries, fine-tuning, security review, calibrating handover thresholds.
Week 6–8Go-live, training your team, maintenance playbook, 90-day support included.
Week 9–10Answers shipping, returns, and product questions. Accesses order data, escalates complaints directly to the service team.
Staff ask about leave, travel expenses, benefits — bot answers from current HR policies, with citations.
Answers staff questions on compliance requirements from T&Cs, internal policies, and legal texts — with audit trail.
Qualifies visitors with BANT criteria, writes lead directly to CRM, offers appointment booking.
Every chatbot is individually quoted — depending on complexity, data integration, language scope, and platform. From Phase II we work with fixed prices. In the free 15-minute initial call we clarify the realistic framework for your use case.
Typically 6–10 weeks from kick-off to production. Complex integrations (multiple CRM systems, regulated industries, multilingual) can take up to 12 weeks. Discovery always takes 3 weeks — then the roadmap is set.
Website-Widget, WhatsApp, Microsoft Teams, Slack, Intercom, Zendesk, Telegram, Telefon (Voice Agent), eigene App-Integration via API. Wir wählen die passende Plattform für Ihren Applicationsfall — meist ist eine Kombination sinnvoll.
Yes. We build exclusively with GDPR-compliant setups: EU hosting at AWS Frankfurt or Hetzner, optional fully on-premise. Data processing agreement (DPA) under Art. 28 GDPR is standard. For regulated industries (BaFin, MNB) we use locally hosted open-source models (Llama, Mistral, Qwen).
The chatbot hands over seamlessly to a staff member — either via live chat or through a qualified ticket with all prior information. The bot knows when to stop answering and confidently distinguishes between "I know" and "I don't know". Hallucinations are technically minimized through grounding and confidence scoring.
Yes, that's part of our approach. Phase IV includes training, playbooks, and an internal maintenance dashboard. You can add new FAQs, changed policies, or new knowledge sources yourself — we're available when you need us, not because you have to need us.